How to edit system emails in YOGO

You can customize almost all emails that are automatically sent from YOGO to your customers directly in your admin area.

How it works:
  • Go to YOGO Admin → “Settings” → “Email”
  • Scroll down to “System emails”
  • Scroll right in the table until you find the email you want to edit
  • Click on “Edit”
  • Update the email text and click on “Save”

    🥳 Done! Your automatic system email is now updated.

⚠️ Note:
Some emails cannot be edited directly in the admin area – for example:

  • Cancellation confirmations for membership terminations

  • Emails sent as part of the automatic dunning process 

These emails contain many important data points that must be sent by the system – therefore they currently cannot be customized individually.


💬 But don’t worry!
If you’d like changes, just send us a message at yo@yogobooking.com – we’ll be happy to make the adjustments for you. 👌


What are system emails?
These are emails that are stored in every YOGO account. You don’t create them yourself. These include:

  • Welcome email to customers who create a new profile

  • Forgot password

  • Purchase receipt

  • Class canceled

  • Class canceled (for people on the waiting list)

  • Customer on the waiting list has received a spot in the class

  • The waiting list was deleted because the class is about to start

💡 System emails cannot be deactivated. They are always sent automatically.

In contrast, there are emails you can optionally create – for example, when registering for a class or a certain time before the class begins. How to set up optional emails you can find out here.

All emails are sent automatically by the system. The difference: Emails you create yourself can be deleted at any time. System emails cannot be deactivated.