You can customize almost all emails that are automatically sent from YOGO to your customers directly in your admin area.
How it works:- Go to YOGO Admin → “Settings” → “Email”
- Scroll down to “System emails”
- Scroll right in the table until you find the email you want to edit
- Click on “Edit”
- Update the email text and click on “Save”
🥳 Done! Your automatic system email is now updated.
⚠️ Note:
Some emails cannot be edited directly in the admin area – for example:
-
Cancellation confirmations for membership terminations
-
Emails sent as part of the automatic dunning process
These emails contain many important data points that must be sent by the system – therefore they currently cannot be customized individually.
💬 But don’t worry!
If you’d like changes, just send us a message at yo@yogobooking.com – we’ll be happy to make the adjustments for you. 👌
What are system emails?
These are emails that are stored in every YOGO account. You don’t create them yourself. These include:
-
Welcome email to customers who create a new profile
-
Forgot password
-
Purchase receipt
-
Class canceled
-
Class canceled (for people on the waiting list)
-
Customer on the waiting list has received a spot in the class
-
The waiting list was deleted because the class is about to start
💡 System emails cannot be deactivated. They are always sent automatically.
In contrast, there are emails you can optionally create – for example, when registering for a class or a certain time before the class begins. How to set up optional emails you can find out here.
All emails are sent automatically by the system. The difference: Emails you create yourself can be deleted at any time. System emails cannot be deactivated.