What is "Paid outside YOGO"?

This covers things like:

• Bank transfer 🏦
• MobilePay to your own number 📱
• Vipps, Swish or SEPA direct debit 💳
• Cash 💵
• Any other payment method you've received yourself ✅

YOGO marks the invoice as paid without charging the customer's card. Everything the invoice was meant to trigger goes through, like an active membership or an installment on a class series.

Where do I find it?

The "Mark as paid outside YOGO" button shows up wherever there's an unpaid invoice:

• Membership renewals, when an automatic charge has failed 🔄
• Dunning fees on memberships 📩
• Class series installments 📅
• Event installments 🎉
• Regular orders in the Invoices report 🧾

How to do it

On a membership

1. Go to the customer's profile
2. Click the membership in question
3. Find the unpaid invoice line, e.g. "Unpaid renewal invoice" or "Dunning fees"
4. Click "Mark as paid outside YOGO"
5. Fill in the dialog and confirm

On an order

1. Go to the Invoices report
2. Find the order and click the arrow to expand it
3. Click "Mark as paid outside YOGO"
4. Fill in the dialog and confirm

What you need to fill in

Note: If your company is registered in Germany and you use a fiscal POS register, you can't choose cash. Accounting rules require cash payments to be registered through the register.

What happens when I confirm?

• The invoice is marked as paid with the date and payment method you chose ✅
• If it's a renewal, the membership is extended and the customer stops receiving reminders 🔄
• The customer gets access again, including Kisi door access if it was locked because of the membership 🚪
• If it's an installment on a class series or event, the installment is marked as paid 📅
• YOGO stops trying to charge the card for that invoice 🛑
• The action is logged on the membership, so you can always see who marked the invoice as paid, and how 📝

Note: The customer doesn't automatically get a receipt, since the payment happened outside YOGO. If they need one, you can send the invoice manually.

Using our accounting integration?

If you've connected YOGO to e.g. Billy, e-conomic or Dinero, YOGO automatically sends both the sale and the payment to your accounting system when you mark the invoice as paid. So there's nothing extra for you to book.

Can I undo it?

No. Once an invoice has been marked as paid, it can't be reversed. If you've marked it by mistake, you can issue a credit note from the Invoices report on the same order instead, so the sale is reversed.

Can't see the button?

Contact our support and we'll help you out.

FAQ

The customer paid by bank transfer. Should I use this feature?
Yes. Choose "Bank transfer", add the date and the bank reference if you have it, and confirm.

Can I use it on old invoices?
Yes, as long as the invoice is still unpaid. You can set the payment date back to the day the money came in, but not forward.

What if the membership has already been cancelled due to non-payment?
Contact support and we'll help you reactivate the membership and mark the invoice as paid.

How do I give the customer a receipt?
Open the invoice in the Invoices report and download the PDF, or send it straight from the order.

Does it work the same way for memberships and class series installments?
Yes. Same dialog, same logic. You just open it from the relevant place in admin.

💡 Tip: Let YOGO handle payments for you

When customers pay directly in YOGO, it all happens automatically: the card is charged, the membership renews and the customer gets their receipt. No more keeping an eye on incoming payments or marking invoices by hand. Haven't set up the accounting integration yet? We'd be happy to help you get started.

Need help?

Drop us a line at yo@yogo.dk if you're unsure when to use the feature, or how it fits with your bookkeeping.