YOGO Starter Guide

Welcome to YOGO! Follow along with this guide to get started 🌱

For your best YOGO experience, we recommend that you follow the steps below in order. You can also discover your account on your own and consult this guide when you have questions.

✅ The first part of the guide walks you through setting up your content, like classes, memberships, access cards, and more.

⚙️ The second part of the guide walks you through your settings, such as booking rules, cancellation fees, your terms & conditions, automated emails, and more.

❓Each step comes with a help center link with more detailed instructions. ❓

And now: Let's go!

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Set up your content

Classes, memberships & access cards

1. Create your rooms (class locations): Help article

2. If you have a team, create teacher accounts : Help article

3. Create your class types. What are class types?

4. Create price groups. What are price groups and how do I use them?

5. Set up your prices — that is, your memberships, class passes, and time-based access passes.
   When you create a price, you define which class types your clients can book with it. Once the price is saved, the settings for the corresponding class types are automatically updated.

   Learn more about "Prices"

   • Guide for memberships

   • Guide for credit passes

   💡 Good to know: If you offer class series, you don’t need to create access passes for them. The prices for the class series will be set up for the specific class series itself.we
   What is the difference between a class and a class series?

    

6. Set up your schedule. This will be the weekly time table showing all your classes and, if you want, your events.

   How to set up your schedule - tips & tricks.

   Offer hybrid or online classes in YOGO with the integrated livestream function or via Zoom/Google Meet.

♾️ Class series

You can group individual classes into class series. When you create a class series, you set the price and define the booking conditions, such as whether participants can still book the course after it has already started, and much more. 

What are class series and how to offer class series with YOGO.

🗓️ Events and workshops

Events can happen on one day or several days. You can offer the same event in regular intervals, and you can offer installment payments for events. 

What is the difference between events and class series?

1. Create event groups. What is the difference between events and event groups?
2. How to create events & workshops with YOGO.
3. Once you assign them to an event group, they will appear online and can be booked (of course, only once you are live with YOGO). This neat little feature lets you plan your entire event calendar in advance!

👟 Open gym

Do you have one or more rooms where you offer open training?
For example, a fitness room where members can train independently during your opening hours? You can also manage that with YOGO.

🎬 Video-on-demand

How to set up your video library with YOGO and assign access to your videos.

🎽 Sell products (like sport wear or gear)

How to set up and sell products with YOGO.

🎁 Gift cards

How to offer and manage gift cards with YOGO.

🤝 Integration with ClassPass, Bruce, Urban Sports Club, or EGym/Wellpass

We have an interface with Bruce, Urban Sports Club and ClassPass. Wellpass/EGym, Wellhub, Hansefit, and other aggregators can also be offered via YOGO, for example through tickets or memberships. You can find more information here.

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General Settings

The blue settings menu gives you many options to adapt YOGO exactly to your needs and your studio. This is also where you make sure that everything is in order for your accounting.

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Accounting & Legal

• Go to "Terms" and insert your terms and conditions. If you wish, you can also create separate privacy policies, membership terms, or consent forms. Your clients must then agree to these either when creating their profile or before making a purchase.

• Go to "Account" and "Company" and make sure your company details are complete, your logo is uploaded, and all additional information that must appear on your invoices is listed under "Additional Company Details."

• Go to "VAT" and ensure that the VAT settings for your offerings are correct. You can also set different tax rates for different offerings.

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Design & Personalization

• Go to "Appearance" to customize your colors and fonts.

• Go to "Calendar" to:

  • Choose the design of your calendar

  • Define which information is displayed in your calendar

• Personalize the emails that the system sends to your clients under "Email." You can also keep the default email text.

Good to know: Image Sizes

• Rectangular images (aspect ratio 3:2), e.g., for price or event groups: 1200 × 800 px

• Square images, e.g., for class types: 1200 × 1200 px

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Booking & Cancellation Rules

• Set no-show fees and late cancellation fees for classes. Guide

• Under "Membership" in the blue menu, define minimum terms and cancellation periods for your memberships. You can set both general rules and special rules.

• Define how your automatic waitlist should work. Guide

• Go to "Calendar" to set:

  • Whether multiple spots in a class can be booked

  • How far in advance your classes can be booked

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Automatic Notifications

• System Emails: Go to Email. Here you can:

  • Enter your email address to receive YOGO notifications. For example, you can be notified when someone purchases or cancels a membership.

  • Customize the system emails sent to clients according to your needs.

• System SMS: Go to SMS.

  • Your clients are automatically notified by email when you cancel a class or when they move up from the waitlist into a class. Optionally, you can also notify them by SMS. Learn more about SMS settings.

🎉 Congratulations, your account is set up! 🎉