How do I issue a refund in YOGO?

Was an event cancelled or a purchase reversed? In YOGO, you can refund credit card payments directly from the customer profile – no external tool needed.

How to issue a refund

1. Go to "Customers" in YOGO Admin and select the person who should receive the refund.
2. Open the "Customer history" and expand the "Purchases" drop-down.
3. Click on the relevant purchase.
4. The "Refund" button will appear on the right – click it to create the credit note. ✅
   
   
   
   

The customer will automatically receive a copy of the credit note by email.

Where can I find my refunds?

You can view your refunds in two places in YOGO:

• Reports → Revenue (at the bottom of the page)
  
  
• Invoice overview
  
  
  

Who can issue refunds?

Refunds can be carried out by Super Admins as well as Admins. In the Studio and Studio + App plans, the Super Admin can control this permission individually for each Admin. Learn more in the article What is the difference between Admin and Super Admin?.

"Why can't I refund a purchase?"

If you're unable to complete a refund, it's usually due to one of the following:

• The payment is too old. Most payment providers only allow refunds within a certain window (typically 6–12 months) after the original transaction. Check exact limit per provider-
• The amount has already been partially refunded. The system won't allow refunding more than the original purchase amount.
• You don't have the right permissions. Only Admin/Super Admin roles can issue refunds. 

If the error persists, take a screenshot of the error message and contact YOGO support so we can check the payment directly in the payment provider's system.